News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel

News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel
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Clinical Laboratories Turn to Healthcare-Focused CRM to Optimize Operations and Increase Market Share, Despite Decreasing Reimbursement

With more medical laboratories making progress on improving the operational performance of their labs, and the level of service they provide to their clients, they are finding it essential to have real-time analytics and healthcare relationship management systems

In today’s world of clinical laboratory medicine, the pace of daily operations continues to increase. Everything happens faster as the nation’s leading medical laboratories apply Lean and other process improvement methods to speed up workflow with the goal of shortening lab test turnaround times.

However, those labs making progress on doing more faster and in less time have a challenge: they require information systems and software that can feed essential information to lab managers and staff in real time. It is for this reason that some of the best-selling informatics products in the clinical laboratory industry these days are middleware solutions and healthcare relationship management (HRM) solutions that support real-time analytics and help medical labs improve their client service.

In the past, clinical laboratories and pathology groups often developed in-house solutions to help manage data and generate reports. While data in these systems often drove diagnostic decisions, with the pace of technological change and demands for reduced turnaround times (TATs), these systems often struggled to provide: (more…)

Must Read White Papers for Clinical Laboratory Managers and Pathologists

Recent White Papers detail solutions for medical laboratories and pathology groups

Medical laboratories and pathology groups are facing enormous levels of change in their clinical, regulatory and financial environments. As the Affordable Care Act (ACA) is implemented. labs see downward pressure on reimbursement at the federal and payer level, coupled with increased emphasis on efficiency and quality. Couple that with a shift from fee-for-service reimbursement to fee-for-quality reimbursement strategies, and clinical laboratories and pathology groups are pushed to find tools to increase their competitiveness.

DarkDaily.com is pleased to offer two recently published free White Papers which can show laboratory managers and pathologists how to more effectively make changes to improve workflow, increase efficiency and safety, and identify, evaluate and solve problems as they are occurring.

Harnessing the Power of Real-Time Analytics to Achieve World Class Performance in Clinical Laboratories and Pathology Groups: How innovative medical laboratories can combine analytics with medical laboratory information systems to improve lab operations, cut costs, and boost productivity” outlines how laboratories can draw on business, logistical and medical data inherent in the laboratory information systems (LIS) to more effectively make changes to improve workflow, increase efficiency, and identify, valuate, and solve problems as they occur.

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Another White Paper, “Advances in Pathology Tissue Management Reduce Formalin Use, Improve Quality and Cut Costs” offers a look at the risks of formalin use, trends in formalin use and disposal, and how laboratory and operating room workflow is affected by it. Alternate methods for storing and preserving pathology specimens is introduced as are descriptions of changes to workflow, benefits in terms of healthcare worker safety, and the safety and economic benefits of these changes.

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DarkDaily readers can access free White Papers on a variety of topics. In a typical month, DarkDaily.com is visited by pathology laboratory managers and professional in as many as 180 different countries across the globe.

 

St. Vincent Seton Specialty Hospital Improves Clinical Laboratory Test Utilization, LOS, and Patient Outcomes by Use of Cloud-based Business Intelligence System

Leadership and the medical laboratory team at this Indianapolis, Indiana-based specialty hospital implemented a clinical intelligence system delivered via the cloud

Does clinical use of a business intelligence (BI) system give hospitals and their clinical laboratories a way to add more value to physicians and contribute to improved outcomes? If you ask the clinical laboratory team and leadership at one specialty hospital in the Midwest, their answer is a resounding “yes!”

St. Vincent Seton Specialty Hospital in Indianapolis, Indiana, was an early adopter of business intelligence at the time it acquired a clinical intelligence system in late 2012. Due to the acuity and patient length-of-stay at this hospital, leadership wanted to do something different and innovative that would contribute to measurable and significant improvement in patient outcomes. (more…)

Why Clinical Laboratory Managers and Pathologists Are Using Performance Data Systems and Business Intelligence to Boost Productivity and Quality

Real-time data feeds give managers a view on turnaround time, physician ordering patterns, staffing levels, workload, specimen quality, and instrument performance

Financial pressures are intensifying at the nation’s clinical laboratories. This is particularly true of the labs serving hospitals and health systems. Declining inpatient volume and less revenue per inpatient admission are reasons why hospital lab budgets are shrinking.

These trends mean clinical lab administrators and pathologists are being asked to do more with less. To meet this challenge, many lab organizations are acquiring real-time analysis tools and management dashboard systems to help managers identify opportunities to slash lab expenses, while boosting productivity and client satisfaction. (more…)

New York City Clinical Laboratory Uses Mobile Devices to Provide Its Sales Team with Real-Time Business Intelligence from Its CRM

Manhattan Labs is an early-adopter of the trend toward increased use of lab-specific CRM solutions with the goal of gaining competitive advantage

To improve its competitive position in the tough clinical laboratory testing market of New York City, one medical laboratory company has implemented a cloud-based, lab-specific customer relationship management (CRM) service that delivers real-time information to its sales team in the field and its operations team in the lab.

This is consistent with an important trend gathering momentum within the clinical laboratory industry. That trend is the use of middleware and similar informatics solutions that serve up detailed information about the performance and operation of the lab in real time. Typically, these informatics solutions support real-time management dashboards.

Pathologists and clinical laboratory managers recognize that good client relations can be the difference between retaining and losing clients—and the revenue associated with their medical laboratory test referrals.
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