News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel

News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel
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In 2017, to Offset Declining Reimbursement and Shrinking Budgets, Savvy Clinical Laboratories Are Using LEAN to Improve Service and Intelligently Cut Costs

Nation’s most experienced lab operations managers, cost-cutters, and Lean experts will gather to share successes and proven ideas at Lab Quality Confab on October 18-19, 2016

Most hospitals and health systems are in the first stages of developing their budgets for 2017. Clinical laboratory administrators and pathologists at these institutions report three common factors are driving the next budget cycle: falling reimbursement, flat or declining inpatient admissions, and directives to cut their lab budgets.

“At our health system, the challenge is a bit different,” said one lab administrator at a large Midwest hospital. “Inpatient volumes are increasing, but we get less money from health insurers per admission. For that reason, our budget planning requirement is to accept a smaller budget than last year, while planning to handle more specimen volume in 2017, compared to this year.” (more…)

St. Vincent Seton Specialty Hospital Improves Clinical Laboratory Test Utilization, LOS, and Patient Outcomes by Use of Cloud-based Business Intelligence System

Leadership and the medical laboratory team at this Indianapolis, Indiana-based specialty hospital implemented a clinical intelligence system delivered via the cloud

Does clinical use of a business intelligence (BI) system give hospitals and their clinical laboratories a way to add more value to physicians and contribute to improved outcomes? If you ask the clinical laboratory team and leadership at one specialty hospital in the Midwest, their answer is a resounding “yes!”

St. Vincent Seton Specialty Hospital in Indianapolis, Indiana, was an early adopter of business intelligence at the time it acquired a clinical intelligence system in late 2012. Due to the acuity and patient length-of-stay at this hospital, leadership wanted to do something different and innovative that would contribute to measurable and significant improvement in patient outcomes. (more…)

New York City Clinical Laboratory Uses Mobile Devices to Provide Its Sales Team with Real-Time Business Intelligence from Its CRM

Manhattan Labs is an early-adopter of the trend toward increased use of lab-specific CRM solutions with the goal of gaining competitive advantage

To improve its competitive position in the tough clinical laboratory testing market of New York City, one medical laboratory company has implemented a cloud-based, lab-specific customer relationship management (CRM) service that delivers real-time information to its sales team in the field and its operations team in the lab.

This is consistent with an important trend gathering momentum within the clinical laboratory industry. That trend is the use of middleware and similar informatics solutions that serve up detailed information about the performance and operation of the lab in real time. Typically, these informatics solutions support real-time management dashboards.

Pathologists and clinical laboratory managers recognize that good client relations can be the difference between retaining and losing clients—and the revenue associated with their medical laboratory test referrals.

More Clinical Pathology Laboratories Use Middleware for Business Intelligence and Lab-specific Customer Relationship Management

CRM is a new product category for medical laboratory middleware and delivers real-time dashboards that drive higher levels of lab performance and client service

Within the clinical laboratory industry, there’s an interesting conjunction of two fast-moving trends. One trend is the growing use of middleware by medical laboratories of all sizes. The second trend is the goal of converting any type of manual work process in the lab into an automated work process.

These trends often intersect when clinical laboratories and pathology groups use middleware to automate manual processes. One common example is when a lab purchases a middleware solution that handles auto-validation. After implementation, auto-validation eliminates the need for medical technologists to manually review all the individual test results. (more…)