Seven Deadly Sins of Quality Management Are Found in Many Clinical Laboratories
Unproductive workplace dynamics retard performance improvement efforts
Some quality experts are recognizing that the true root causes of non-conforming events in clinical laboratories and pathology groups are not flaws in individual work processes. Rather, they argue the true root causes of defects are actually embedded organizational values and beliefs which management uses to justify and reinforce the way it organizes and operates the laboratory.
This perspective on management values as the true root cause of defects was articulated in 2003 in a paper titled the “Seven Deadly Sins of Quality Management.” It was published in “Quality Progress” by John Dew, Director of Continuous Quality Improvement at the University of Alabama.
