Feb 24, 2017 | Laboratory Management and Operations, Laboratory News, Laboratory Pathology, Laboratory Testing
Experts point to the challenges: not only is there a lack of consensus in how to best measure patient satisfaction, but there are also different opinions as to what are the right steps providers should take to improve the patient experience In today’s healthcare industry, “Patient Satisfaction” is high on the list of phrases likely to be heard in any medical facility, including in pathology groups and clinical laboratories. With recent and ongoing changes to the way that providers are paid,...
Jun 16, 2010 | Laboratory News, Laboratory Pathology
American Society of Clinical Pathology recognizes top-performing clinical pathology labs When it comes to patient satisfaction rankings in hospitals, the clinical pathology laboratory is often ranked at the very bottom of the 10 clinical service categories measured by patient survey systems such as Press Ganey Associates. This bottom-tier ranking is undeserved, but happens for a logical reason. For most patients, their only interaction with the hospital’s laboratory is when a phlebotomist...
Apr 22, 2009 | Laboratory News, Laboratory Pathology
As out-of-pocket costs for health care rise, consumers are motivated to manage their own care and insurers are providing them tools to make the job easier. The latest innovation, which is available exclusively to WellPoint and North Carolina Blues plan members, is a consumer rating system from Zagat that helps people shop for doctors. This interesting new development was recently the subject of a detailed intelligence briefing in April 6, 2009 issue of The Dark Report. The Zagat Health Survey...
Sep 3, 2008 | Laboratory Management and Operations, Laboratory Pathology
Hospitals that invest in health information technology (HIT) have better outcomes, better risk-adjusted mortality rates, and higher patient satisfaction scores than other hospitals that do not make such investments, according to a recent survey. Interestingly, the researchers did not establish a direct causal relationship between technology and outcomes. Instead, investment in information technology accompanies other hospital efforts to improve processes and patient care, explained Lydon...
Mar 19, 2007 | Compliance, Legal, and Malpractice, Laboratory Management and Operations, Laboratory Operations, Laboratory Pathology, Management & Operations
In recent years, we’ve written plenty about one major change in how hospitals and other healthcare organizations undergo accreditation. That is the requirement that: 1) hospitals measure patient satisfaction; 2) that hospitals develop a plan to improve patient satisfaction; and, 3) that by the next inspection, the hospital or healthcare organization demonstrate measurable improvement because of that plan. This shift in what an accreditation inspection measures is consistent with the...
