Oct 21, 2013 | Coding, Billing, and Collections, Instruments & Equipment, Laboratory Instruments & Laboratory Equipment, Laboratory Management and Operations, Laboratory News, Laboratory Operations, Laboratory Pathology, Laboratory Sales and Marketing, Management & Operations
Tracking specimen collections online is a significant benefit because clinical laboratories can track specimens in real time from pick-up to arrival in the laboratory
At a time when delivering added value to physician clients is a key differentiator for any clinical laboratory wanting to build market share and increase specimen volume, having the right courier and logistics solution can mean the difference between financial success and failure.
Experienced pathologists and medical laboratory managers know why. Every day, the lab courier who shows up at the client’s office is often the primary personal contact between that physician’s office and the lab. Problems with a lab’s courier services are an all-too-common reason why a client switches to a competing laboratory. (more…)
Apr 6, 2012 | Instruments & Equipment, Laboratory Management and Operations, Laboratory News, Laboratory Operations, Laboratory Pathology, Laboratory Sales and Marketing
Medical laboratories gain competitive advantage by using GPS and real-time vehicle tracking to improve performance of their couriers
Like everything else in laboratory medicine, even such once-simple operational areas as logistics and courier services are becoming complicated—and more expensive. The reasons are familiar to all clinical laboratory managers and pathologists.
For example, sophisticated new diagnostic technologies require that specimens be transported with greater care to ensure that they arrive at the medical laboratory with full integrity.
Tougher patient privacy laws make it essential that couriers understand how to protect the confidential information that is often printed on the clinical laboratory test requisition forms that are placed in the plastic bags with the lab samples.
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