News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel

News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel
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In China, More Irate Patients Violently Attack Doctors over Wrong Diagnoses and Poor Healthcare

Violence by patients against physicians in China is a reminder to pathologists and clinical laboratory professionals about the importance of gaining patient trust in local medical laboratory test providers too

Medical errors, inaccurate diagnoses, and poor clinical care by clinicians in China are believed to be the primary reasons why a growing number of Chinese patients are physically attacking their doctors. Hospitals in China are beefing up security to protect physicians from what are often violent attacks.

This trend is a reminder to pathologists and clinical laboratory professionals in the United States and other developed nations of how essential it is maintain patients’ complete confidence and trust in their caregivers. That trust is anchored in accurate medical laboratory testing, precise diagnosis, and high-quality clinical care that is appropriate to a patient’s disease or health problem.

More Chinese Patients Turn Violent on Physicians and Caregivers

What makes this trend particularly noteworthy is that Chinese people are often viewed as patient and obedient. Now, however, when it comes to their healthcare, a growing number of Chinese patients are not patently compliant or meek. Over the last decade, disgruntled patients or family members have turned the nation’s hospitals into scary places for doctors and nurses to work. That’s because violent attacks on caregivers are increasing at an alarming rate.

China’s 1,000 top hospitals have seen a rise in “disputes escalating into violence, as well as random attacks,” stated Sun Haibo, Department Chief at China’s Ministry of Public Security’s Public Security Management Bureau in Bejing, in a recent report published by Bloomberg Businessweek. (more…)

Hospitals Take Steps to Drive Down Medical Errors in Their Emergency Departments

Clinical laboratory managers are often part of the ER’s process improvement team

Hospital emergency rooms (ER) across the country are intensifying their focus on improving patient safety  and reducing errors. The cost of malpractice lawsuits filed after errors in emergency rooms is a major reason why growing numbers of hospitals are initiating formal programs to identify and eliminate the source of errors and wrong care provided to patients.

It probably won’t surprise most pathologists and clinical laboratory managers to learn that diagnostic errors are one significant source of malpractice claims that result from care provided by hospital emergency rooms, which can often be chaotic and overcrowded. Recently, The Wall Street Journal reported that a large percentage of medical errors in hospitals—and the resulting malpractice suits—occur because of mistakes in the emergency room. Studies of closed claims show that 37% to 55% of the malpractice suits are attributable to diagnostic errors. (more…)

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