Even as Patient Satisfaction Surveys Grow in Importance, Hospitals, Physicians, and Clinical Laboratories Struggle to Use That Data to Improve the Patient Experience

Experts point to the challenges: not only is there a lack of consensus in how to best measure patient satisfaction, but there are also different opinions as to what are the right steps providers should take to improve the patient experience In today’s healthcare industry, “Patient Satisfaction” is high on the list of phrases likely to be heard in any medical facility, including in pathology groups and clinical laboratories. With recent and ongoing changes to the way that providers are paid,...