News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel

News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel
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Clinical Laboratories Turn to Healthcare-Focused CRM to Optimize Operations and Increase Market Share, Despite Decreasing Reimbursement

With more medical laboratories making progress on improving the operational performance of their labs, and the level of service they provide to their clients, they are finding it essential to have real-time analytics and healthcare relationship management systems

In today’s world of clinical laboratory medicine, the pace of daily operations continues to increase. Everything happens faster as the nation’s leading medical laboratories apply Lean and other process improvement methods to speed up workflow with the goal of shortening lab test turnaround times.

However, those labs making progress on doing more faster and in less time have a challenge: they require information systems and software that can feed essential information to lab managers and staff in real time. It is for this reason that some of the best-selling informatics products in the clinical laboratory industry these days are middleware solutions and healthcare relationship management (HRM) solutions that support real-time analytics and help medical labs improve their client service.

In the past, clinical laboratories and pathology groups often developed in-house solutions to help manage data and generate reports. While data in these systems often drove diagnostic decisions, with the pace of technological change and demands for reduced turnaround times (TATs), these systems often struggled to provide: (more…)

Why Clinical Laboratory Managers and Pathologists Are Using Performance Data Systems and Business Intelligence to Boost Productivity and Quality

Real-time data feeds give managers a view on turnaround time, physician ordering patterns, staffing levels, workload, specimen quality, and instrument performance

Financial pressures are intensifying at the nation’s clinical laboratories. This is particularly true of the labs serving hospitals and health systems. Declining inpatient volume and less revenue per inpatient admission are reasons why hospital lab budgets are shrinking.

These trends mean clinical lab administrators and pathologists are being asked to do more with less. To meet this challenge, many lab organizations are acquiring real-time analysis tools and management dashboard systems to help managers identify opportunities to slash lab expenses, while boosting productivity and client satisfaction. (more…)

More Clinical Pathology Laboratories Use Middleware for Business Intelligence and Lab-specific Customer Relationship Management

CRM is a new product category for medical laboratory middleware and delivers real-time dashboards that drive higher levels of lab performance and client service

Within the clinical laboratory industry, there’s an interesting conjunction of two fast-moving trends. One trend is the growing use of middleware by medical laboratories of all sizes. The second trend is the goal of converting any type of manual work process in the lab into an automated work process.

These trends often intersect when clinical laboratories and pathology groups use middleware to automate manual processes. One common example is when a lab purchases a middleware solution that handles auto-validation. After implementation, auto-validation eliminates the need for medical technologists to manually review all the individual test results. (more…)

Business Intelligence Comes to The Clinical Laboratory Industry – Finally!

Business Intelligence software now allows for real-time data capture, analysis and evaluation of medical laboratory operations

For clinical laboratories and anatomic pathology groups across the nation, the latest use of middleware is for business intelligence. This is a brand-new trend, as only first-mover and early adopter medical laboratories have acquired and currently use some type of middleware solution that delivers business intelligence.

One-by-one, laboratory informatics companies are crafting middleware products specifically designed to deliver business intelligence to their customers and clients. Business Intelligence (BI) is a computer-based approach to collecting and analyzing business data. A flurry of activity in the laboratory informatics sector reinforces the importance of health IT and healthcare analytics in an increasingly competitive medical laboratory testing market. (more…)