Clinical Laboratories Turn to Healthcare-Focused CRM to Optimize Operations and Increase Market Share, Despite Decreasing Reimbursement

With more medical laboratories making progress on improving the operational performance of their labs, and the level of service they provide to their clients, they are finding it essential to have real-time analytics and healthcare relationship management systems In today’s world of clinical laboratory medicine, the pace of daily operations continues to increase. Everything happens faster as the nation’s leading medical laboratories apply Lean and other process improvement methods to speed up...

Why Clinical Laboratory Managers and Pathologists Are Using Performance Data Systems and Business Intelligence to Boost Productivity and Quality

Real-time data feeds give managers a view on turnaround time, physician ordering patterns, staffing levels, workload, specimen quality, and instrument performance Financial pressures are intensifying at the nation’s clinical laboratories. This is particularly true of the labs serving hospitals and health systems. Declining inpatient volume and less revenue per inpatient admission are reasons why hospital lab budgets are shrinking. These trends mean clinical lab administrators and pathologists...

More Clinical Pathology Laboratories Use Middleware for Business Intelligence and Lab-specific Customer Relationship Management

CRM is a new product category for medical laboratory middleware and delivers real-time dashboards that drive higher levels of lab performance and client service Within the clinical laboratory industry, there’s an interesting conjunction of two fast-moving trends. One trend is the growing use of middleware by medical laboratories of all sizes. The second trend is the goal of converting any type of manual work process in the lab into an automated work process. These trends often intersect when...

Business Intelligence Comes to The Clinical Laboratory Industry – Finally!

Business Intelligence software now allows for real-time data capture, analysis and evaluation of medical laboratory operations For clinical laboratories and anatomic pathology groups across the nation, the latest use of middleware is for business intelligence. This is a brand-new trend, as only first-mover and early adopter medical laboratories have acquired and currently use some type of middleware solution that delivers business intelligence. One-by-one, laboratory informatics companies are...
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