News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel

News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel
Sign In

Hospital Laboratories Pursue Higher Patient Satisfaction Scores with Innovative Services

American Society of Clinical Pathology recognizes top-performing clinical pathology labs


When it comes to patient satisfaction rankings in hospitals, the clinical pathology laboratory is often ranked at the very bottom of the 10 clinical service categories measured by patient survey systems such as Press Ganey Associates. This bottom-tier ranking is undeserved, but happens for a logical reason.

For most patients, their only interaction with the hospital’s laboratory is when a phlebotomist sticks them with a needle to collect blood. Most patients find needle sticks to be uncomfortable and unpleasant. Further, a significant number of patients are afraid of needles.

(more…)

As WHO Declares Flu Pandemic, Public Health Lab Trainers Gather in Orlando

Public health lab training professionals expanding educational offerings for lab industry

It was inspired timing last week that brought together the nation’s public health laboratory training professionals in Orlando, Florida, just as the World Health Organization (WHO) announced its decision on Thursday to declare influenza A/H1N1 as the first influenza pandemic in 41 years.

This conference was organized by the National Laboratory Training Network (NLTN), in association with the Association of Public Health Laboratories (APHL) and the Centers for Disease Prevention and Control (CDC). Approximately 100 public laboratory professionals from across the United States were in attendance.

The first keynote speaker was May C. Chu, Ph.D., who works in the Directors Office of the World Health Organization and is involved in laboratory testing activities that include epidemic and pandemic alert and response. Chu discussed the Global Outbreak and Response Network that WHO established on a voluntary basis in 2000. It has 120 participating institutions. She described how improved collaboration among health authorities around the world is helping to accelerate the identification of outbreaks like SARS (in 2003) and influenza A/H1N1 (in 2009).

(more…)

Wall Street Journal Headline: “Staff Shortages in Labs May Put Patients at Risk”

Influenza Outbreak Calls Attention to Shortage of Medical Technologists, other lab staff

It took the threat of an influenza pandemic recently to get at least one news reporter to realize the shortage of medical laboratory technicians has reached epidemic proportions.

While the recent outbreak of A/H1N1 influenza turned out to be a dress rehearsal, it inspired Wall Street Journal (WSJ) reporter Laura Landro to focus on the critical role played by medical technologists, clinical laboratory scientists, medical laboratory technicians, and other lab professionals, along with the potential consequences of this clinical laboratory staffing shortage when a killer bug turns out to be “for real.”

(more…)

;