THE DARK REPORT
21806 Briarcliff Dr.
Spicewood, Texas 78669
FOR IMMEDIATE RELEASE
Media Contact: Ron Martin
AUSTIN, Texas (October 2, 2012) – As the clinical process landscape has leveled, the reimbursement landscape for medical laboratories has become rockier than ever. Cuts in reimbursements are coming from many angles while labs face mounting pressure to shift healthcare services from the traditional fee-for-service to a fee-for-value paradigm.
Among a perfect storm of factors threatening the future profitability of labs that have historically grown at a healthy rate, there has never been a more urgent time for clinical and anatomic pathology laboratories to focus on non-clinical aspects of their business in order to differentiate themselves. Given today’s outlook, labs must make service excellence their top priority to attract new clients and stave off intense competition to retain existing clients.
“Business intelligence (BI) is a fast-moving trend in the clinical lab industry,” observed Robert L. Michel, Editor-In-Chief of The Dark Report. “Lab managers want real-time access to the oodles of data that exist within their various systems. BI gives them a way to tap that data and feed the dashboards they use to actively manage all aspects of lab operations, from specimen collection and transport to the reporting of results and billing for lab testing services.”
The Dark Report is pleased to offer a new, FREE White Paper, “Proven Strategies That Go Beyond Clinical Excellence: Combining Lab-Specific CRM and Healthcare Business Intelligence to Differentiate Your Clinical Laboratory or Pathology Group.” Published by The Dark Report and Dark Daily, it is available to laboratory professionals as a complimentary PDF download.
Key topics that this FREE White Paper addresses:
• New competitive factors in the clinical lab and anatomic pathology marketplace
• How a lab-specific CRM eliminates data silos and cumbersome manual processes, transforming reactive client management into tailored, proactive service
• How to use real-time, healthcare business intelligence (BI) to instantly identify critical trends while truly differentiating your lab
• Key considerations when selecting a lab-specific CRM and healthcare BI solution
The White Paper’s editor, Brad Bostic, is the CEO of hc1.com®, the ultimate Healthcare Relationship Management™ solution. Brad is an entrepreneurial leader and founder of multiple high-growth technology companies who has been recognized both nationally and locally for his accomplishments.
“Labs have vast amounts of client data at their disposal but, unfortunately, the potential value of this data to improve service levels, operational performance, and patient care is often squandered because this data is spread across multiple silos,” says Bostic. “To gain a competitive edge in today’s environment of decreasing reimbursement levels and increasing competition, labs must gain a comprehensive picture of each client, including real-time business intelligence, to identify key trends and take actions that result in outstanding service.”
This White Paper, “Proven Strategies That Go Beyond Clinical Excellence: Combining Lab-Specific CRM and Healthcare Business Intelligence to Differentiate Your Clinical Laboratory or Pathology Group” is available for free download at http://darkdaily.com/white-papers/proven-strategies-that-go-beyond-clinical-excellence-combining-lab-specific-crm-and-healthcare-business-intelligence-to-differentiate-your-clinical-laboratory-or-pathology-group-92612 . It is part of the Dark Daily Resource Center, which has a growing library of White Papers and other information resources tailored specifically for the needs of laboratory administrators, lab managers, pathologists, and lab industry consultants.
For additional information, Contact: Ron Martin, 512-264-7103
About THE DARK REPORT
Established in 1995, THE DARK REPORT is the leading source of exclusive business intelligence for laboratory CEOs, COOs, CFOs, Pathologists and Senior industry executives. It is widely-read by leaders in laboratory medicine and diagnostics. The DARK REPORT produces the famous Executive War College on Laboratory and Pathology Management (every spring, which showcases innovations by the nation’s and globe’s leading laboratory organizations. Dark Daily is an Internet-based e-briefing intelligence service, read worldwide by thought leaders in laboratory and pathology management. Other well-known conferences conducted by THE DARK REPORT are Lab Quality Confab (on the use of Lean and Six Sigma methods in labs and hospitals), Molecular Summit (on the integration of in vivo and in vitro diagnostics). THE DARK REPORT co-produces Frontiers in Laboratory Medicine annually in the United Kingdom; Executive Edge bi-annually in Canada; and The Business of Pathology bi-annually in Australia.