News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel

News, Analysis, Trends, Management Innovations for
Clinical Laboratories and Pathology Groups

Hosted by Robert Michel
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Staff Your Lab with Top Performers: How to Recruit and Retain the Best Med Techs

The Dark Report presents a new audio conference…

Staff Your Lab with Top Performers:
How to Recruit and Retain the Best Med Techs

Proven techniques to attract, hire, and motivate high-quality medical technologists

Order Now!


Leo Serrano, FACHE, CLSup (NCA), Director of Laboratory Services, Avera McKennan; Director of Operations, Avera Lab Network
Peggy Mckee, Owner/Senior Recruiter, PHC Consulting

Recruiting and hiring top medical technologists may be the single biggest issue facing laboratories today. And it’s a problem that gets worse every month. Not only must your lab compete with other labs for scarce talent, but in these tough economic times, you may also lack the funds needed to support your ongoing advertising and recruiting efforts.

But now there’s help for your lab. ORDER THE DARK REPORT’s live audio conference CD recording, “Staff Your Lab with Top Performers: How to Recruit and Retain the Best Med Techs,” and you’ll get key strategies and tried-and-true recruiting methods for hiring and retaining productive, high-quality med techs—and how to make them the happiest and most productive members of your lab team.

Get the most current data available on trends in med-tech recruitment. Find out what works and what doesn’t when advertising your openings. Learn how to reach the most talented med techs with just the right message about your lab’s working environment. And, most important, get the latest information on med-tech compensation and how savvy labs are using recruiting incentives to attract the best candidates.

Our speakers—two experts on recruiting and retaining medical technologists—will provide practical information that you can put to work in your lab right away. First, Peggy McKee, Owner and Senior Recruiter for PHC Consulting, explains the most current thinking on supply and demand and compensation trends on both a national and regional level. Plus, she’ll offer up-to-the-minute insights on what other labs are doing to achieve and maintain a fully staffed laboratory. Then Leo Serrano, Director of Laboratory Services for Avera McKennan, gives you tips on some of the most effective strategies for recruiting talented med techs.

But you won’t just learn techniques for interviewing and hiring med-tech candidates. You’ll also find out what to do after you hire them. Because retaining and motivating your new hires is just as essential to your lab’s success as hiring them in the first place.

Find out why so many labs turn over their most productive employees—and why only the so-so med techs hang around. Listen as Serrano shares his secrets for motivating—and keeping—your lab’s best med techs, and how to use their leadership to advance the productivity, spirit, and attitude of the other members of your team.

And finally, with the economic pressures facing most labs today, getting the funds to advertise and recruit top-quality med techs isn’t always easy. So you won’t want to miss Serrano’s tips on how to approach your administration to get the money you need. These are savvy ideas gained from his years of experience that will help you meet the challenges of hiring and retaining good med techs as long-term, loyal contributors to your laboratory.

What gives this event added value is that the audio conference format allows you to assemble key team leaders in your lab to participate in the call. Together, you and your team from one location will learn from our accomplished experts. There’s even the opportunity to ask your own questions and explore the best methods to attract, hire, and motivate top-performing medical technologists. All this for one low flat fee of only $245 per Live Audio CD Recording.  So don’t wait!

Order Now!


DATE: Thursday, April 16, 2009

TIME: 1 p.m. EDT; 12 p.m. CDT; 11 a.m. MDT; 10 a.m. PDT

PLACE: Your telephone or speakerphone

COST: $245 for Live Audio CD Recordings

TO ORDER CD: Click here or call 1-800-560-6363 toll-free

Here’s just some of what you’ll learn during this insightful 90-minute conference:

  • Why your region of the country has an acute shortage of medical technologists—no matter what the salary.
  • Current trends in compensation packages for med techs, including the most cost-effective benefits to help you attract top talent.
  • What labs do to turn off med-tech candidates during the advertising and interviewing processes, and how to avoid them.
  • Common interviewing mistakes labs make with med-tech candidates—and how to fix them.
  • Which factors, besides money, motivate the best med techs—and how your lab can provide those additional motivations.
  • How existing staff and working culture can chase away the most experienced med techs, and how to make sure it’s not happening in your lab.
  • The weaknesses in most customized lab reporting and how to beat your competition with new EMR interfaces and molecular report formats!
  • The best patient report formats and how your customized lab test reports build brand awareness while increasing loyalty.
  • How and why the strategy for recruiting Gen X and Gen Y med techs differs those used to recruit Baby Boomer med techs.
  • The dumbest recruiting and interviewing mistakes labs often make, and how to avoid making them yourself.…and much more!

1. Online
2. Call toll free: 800-560-6363

Your web conference registration includes:

Downloadable PowerPoint presentations from our speakers that you can distribute to anyone listening at your location.

A full transcript emailed to you soon after the conference

Order Now!


Leo Serrano has more than 40 years of administrative and technical laboratory experience. He is the director of laboratory services at Avera McKennan where he helps operate a 510-bed facility with extensive inpatient facilities and the area’s only pancreas and bone marrow transplant programs. Previously, he served on the Governor’s Hospital Advisory Council on Bioterrorism for the State of Tennessee and was the executive director of laboratory services for West Tennessee Healthcare. He is a graduate of Florida International University with degrees in chemistry and biology and is a Certified Lean/Six Sigma Black Belt. In addition, Serrano is a member of the Society of Forensic Toxicologists, Clinical Laboratory Management Association, American Association for Clinical Chemistry and the American Society of Microbiology.

  • Peggy McKee is the owner of and senior recruiter for PHC Consulting. She founded the company in 1999. For almost 10 years, she has worked with laboratory and medical supply companies to attract and hire top talent. McKee has developed teams for laboratory service companies, clinical diagnostics companies, niche life science product companies and healthcare/medical software providers. Her understanding of hiring, sales, and the medical/laboratory industry has helped her clients maximize their potential. Prior to PHC Consulting, McKee worked all over the U.S., holding such titles as regional sales manager, national accounts manager, regional product manager, systems specialist and account manager (providing equipment, reagents and service to the clinical laboratory). McKee has a B.S. Chemistry and an M.B.A., with a concentration on marketing, from the University of Oklahoma.
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