Ms. Berte teaches laboratories how to implement a quality management system for improving patient safety, efficiency and effectiveness, and for meeting regulatory and accreditation requirements. She also helps laboratories write better documents, design more effective staff training and competence assessment programs, and apply the cost of quality in laboratory operations.
She chaired the CLSI Subcommittee on Quality Management Systems and has been actively involved in the development the CLSI quality management system library of guidelines over the past 25 years. She also served as co-leader for the work group that revised the ISO 15189 international medical laboratory standard published in 2012.
Ms. Daley has over 30 years of operations management experience in lab, pharmacy, and imaging/radiology services in hospital, clinic, and commercial outreach settings. Her expertise includes quality management, process improvement, cost control, project management, mergers/acquisitions, and leadership development.
Her consulting practice draws upon her extensive operations management experience, most notably at Laboratory Sciences of Arizona as Executive Director of Technical Operations for all the Banner Health hospitals and Sonora Quest commercial laboratories.