How Some Hospitals Strive to Achieve the Acme of Customer Satisfaction

In recent years, we’ve written plenty about one major change in how hospitals and other healthcare organizations undergo accreditation. That is the requirement that: 1) hospitals measure patient satisfaction; 2) that hospitals develop a plan to improve patient satisfaction; and, 3) that by the next inspection, the hospital or healthcare organization demonstrate measurable improvement because of that plan. This shift in what an accreditation inspection measures is consistent with the...
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