Jan 5, 2007 | Laboratory News, Laboratory Pathology
General practice clinics and laboratory patient service centers share an age-old customer service problem: patients cannot get an appointment when they need one for urgent care, and, when they can get an appointment, they end up waiting for hours to see a physician for a few minutes. For patient service centers, it’s the problem of surges in patients showing up for blood draws, causing long waits. For general practice clinics, the problem, according to Dartmouth Medical School professor...
