Mar 11, 2009 | Laboratory Pathology, Management & Operations
Consumers raise the bar on expectations of error-free healthcare Multiple cases of medical errors hit the headlines in recent months. Collectively, these headlines raise an interesting point. Patients and the public at large have changed expectations about the quality of healthcare. Consumers increasingly expect medical services to be error-free. When news surfaces that a provider committed a pattern of medical errors over an extended period of time, it becomes a major news story. For example,...
