Clinical Pathology Laboratories Using Back-Office Technologies to Improve Productivity and Increase Cash Collections

Strategy is to use automation and new informatics solutions to improve productivity of medical lab’s billing and collection departments

Relentless pressure to cut costs is pushing the nation’s clinical laboratories to finally look at back-office functions as a source of important cost reductions. That is a new trend in the medical laboratory testing industry.

“No one should be surprised by this development,” stated Lâle White, CEO of XIFIN, Inc., of San Diego, California. “When it came to cutting costs, for the better part of two decades, most clinical laboratories put priority emphasis on the pre-analytical and analytical stages of their lab operations. This was a good strategy and has produced substantial gains in quality and productivity, even as labs were able to better manage costs. (more…)