Seven Deadly Sins of Quality Management Are Found in Many Clinical Laboratories

Unproductive workplace dynamics retard performance improvement efforts Some quality experts are recognizing that the true root causes of non-conforming events in clinical laboratories and pathology groups are not flaws in individual work processes. Rather, they argue the true root causes of defects are actually embedded organizational values and beliefs which management uses to justify and reinforce the way it organizes and operates the laboratory. This perspective on management values as the...

Teaching Lab Managers to Be Coaches Gains Favor as Productivity Booster

Coaching Proves Effective Way To Improve Performance Of Lab Managers and Lab Staff In the midst of a sustained labor shortage—and facing the impending retirement of highly-experienced baby boomer managers—innovative clinical laboratories and pathology labs are taking special efforts to develop the management and leadership skills of their most promising younger managers. Coaching, rather than mentoring, is more often the preferred approach to achieve this goal. “Coaching programs in the lab...

New Insights on the Globalization of Healthcare and Laboratory Testing

In the United States and many countries around the world, primary goals for healthcare reform commonly center on better patient safety, improved health outcomes, and higher quality services. As clinicians in these countries actively work to achieve these goals, the clinical laboratories that serve them must respond to these efforts with appropriate lab tests and services. Last week, Dark Daily Editor Robert Michel traveled to New Jersey to participate in a lab management meeting specifically...

Kaizen Events Catch on with Labs and Hospitals Using Lean & Six Sigma

Kaizen events are winning favor in a growing number of laboratories and hospitals. These events-typically several days to one week in duration-provide a simple, fast platform to drive significant improvement in clinical services and operational performance. At the Carolinas HealthCare System (CHS) in Charlotte, North Carolina, the laboratory used a Kaizen event to implement major improvements specifically to the laboratory outreach intake operations in the pre-analytical area of the lab....
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