St. Elizabeth Medical Center May Be First U.S. Hospital to Hold Three ISO Accreditations

Utica Hospital holds accreditation in ISO 9001 and 14001, may pursue 15189 When the federal Centers for Medicare and Medicaid Services (CMS) approved DNV Healthcare, Inc. , of Cincinnati, Ohio, to accredit hospitals in the United States last fall, it changed the accreditation landscape significantly. A division of Det Norske Veritas of Oslo, Norway, DNV Healthcare is the first new hospital accreditation competitor for The Joint Commission http://www.jointcommission.org in 40 years. The Joint...

CMS Approves Norwegian Company for Hospital Accreditation in the U.S.

When it comes to hospital accreditation, the Centers for Medicare and Medicaid Services (CMS)  recently disrupted the status quo in at least three ways. First, last month it approved Norway-based Det Norske Veritas (DNV)  as a hospital accreditation program in the United States. Significantly, this is the first new hospital accreditation organization in the U.S. in 40 years. Second, by taking this action, CMS is bringing the hospital industry closer to the use of ISO 9001 quality management...

How Some Hospitals Strive to Achieve the Acme of Customer Satisfaction

In recent years, we’ve written plenty about one major change in how hospitals and other healthcare organizations undergo accreditation. That is the requirement that: 1) hospitals measure patient satisfaction; 2) that hospitals develop a plan to improve patient satisfaction; and, 3) that by the next inspection, the hospital or healthcare organization demonstrate measurable improvement because of that plan. This shift in what an accreditation inspection measures is consistent with the...
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