Cutting Wait Times in Doctors Offices and Patient Service Centers Using Modern Industrial Techniques

General practice clinics and laboratory patient service centers share an age-old customer service problem: patients cannot get an appointment when they need one for urgent care, and, when they can get an appointment, they end up waiting for hours to see a physician for a few minutes. For patient service centers, it’s the problem of surges in patients showing up for blood draws, causing long waits. For general practice clinics, the problem, according to Dartmouth Medical School professor...

New AP Company Buys Five Pathology Group Practices

It may be a good news/bad news development for the anatomic pathology profession. This week a new anatomic pathology company made itself official and announced that it had already signed letters of intent to purchase five pathology laboratories. Aurora Diagnostics, Inc. is the new firm. Based in Palm Beach, Gardens, Florida, it was launched by four lab industry veterans. Aurora Diagnostics represents good news in anatomic pathology because it wants to buy anatomic pathology groups and...
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