Clinical Laboratories Turn to Healthcare-Focused CRM to Optimize Operations and Increase Market Share, Despite Decreasing Reimbursement

With more medical laboratories making progress on improving the operational performance of their labs, and the level of service they provide to their clients, they are finding it essential to have real-time analytics and healthcare relationship management systems In today’s world of clinical laboratory medicine, the pace of daily operations continues to increase. Everything happens faster as the nation’s leading medical laboratories apply Lean and other process improvement methods to speed up...

Must Read White Papers for Clinical Laboratory Managers and Pathologists

Recent White Papers detail solutions for medical laboratories and pathology groups Medical laboratories and pathology groups are facing enormous levels of change in their clinical, regulatory and financial environments. As the Affordable Care Act (ACA) is implemented. labs see downward pressure on reimbursement at the federal and payer level, coupled with increased emphasis on efficiency and quality. Couple that with a shift from fee-for-service reimbursement to fee-for-quality reimbursement...

St. Vincent Seton Specialty Hospital Improves Clinical Laboratory Test Utilization, LOS, and Patient Outcomes by Use of Cloud-based Business Intelligence System

Leadership and the medical laboratory team at this Indianapolis, Indiana-based specialty hospital implemented a clinical intelligence system delivered via the cloud Does clinical use of a business intelligence (BI) system give hospitals and their clinical laboratories a way to add more value to physicians and contribute to improved outcomes? If you ask the clinical laboratory team and leadership at one specialty hospital in the Midwest, their answer is a resounding “yes!” St. Vincent Seton...

Why Clinical Laboratory Managers and Pathologists Are Using Performance Data Systems and Business Intelligence to Boost Productivity and Quality

Real-time data feeds give managers a view on turnaround time, physician ordering patterns, staffing levels, workload, specimen quality, and instrument performance Financial pressures are intensifying at the nation’s clinical laboratories. This is particularly true of the labs serving hospitals and health systems. Declining inpatient volume and less revenue per inpatient admission are reasons why hospital lab budgets are shrinking. These trends mean clinical lab administrators and pathologists...

New York City Clinical Laboratory Uses Mobile Devices to Provide Its Sales Team with Real-Time Business Intelligence from Its CRM

Manhattan Labs is an early-adopter of the trend toward increased use of lab-specific CRM solutions with the goal of gaining competitive advantage To improve its competitive position in the tough clinical laboratory testing market of New York City, one medical laboratory company has implemented a cloud-based, lab-specific customer relationship management (CRM) service that delivers real-time information to its sales team in the field and its operations team in the lab. This is consistent with...
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