More Clinical Pathology Laboratories Use Middleware for Business Intelligence and Lab-specific Customer Relationship Management
CRM is a new product category for medical laboratory middleware and delivers real-time dashboards that drive higher levels of lab performance and client service
Within the clinical laboratory industry, there’s an interesting conjunction of two fast-moving trends. One trend is the growing use of middleware by medical laboratories of all sizes. The second trend is the goal of converting any type of manual work process in the lab into an automated work process.
These trends often intersect when clinical laboratories and pathology groups use middleware to automate manual processes. One common example is when a lab purchases a middleware solution that handles auto-validation. After implementation, auto-validation eliminates the need for medical technologists to manually review all the individual test results. (more…)