Your Presenters
Donna D. Cooper, MS, MBA
Manager, Laboratory Client Services and Test Utilization,
Cleveland Clinic, Cleveland, OH
Donna D. Cooper, MS, MBA is the Manager for Laboratory Client Services and Test Utilization for Cleveland Clinic Laboratories. At CCL Cooper has led the effort to implement a CRM and consolidate client services across nine regional hospitals and main campus. Prior to working at Cleveland Clinic, she worked at ARUP Laboratories for ten years. During her tenure there, she helped develop and later manage the Marketing Analytics team. She earned both her MS in Oncological Science and her MBA with an emphasis in Healthcare Administration from the University of Utah. She began her career in laboratory science making media for microbiology classes while earning a BA in English from the University of Oregon.
Heather Hargis, BS, MT(ASCP)
Laboratory Quality and Performance Improvement Manager
University of Cincinnati Medical Center
Cincinnati, OH
Heather Hargis is a proud graduate of the University of Cincinnati with a BS in both Biology and Medical Technology, and trained as a Lean Six Sigma Black Belt at Villanova. During her 20-year career, she has worked in both Hospital and Reference Laboratories focusing in the areas of Lean and Six Sigma improvements. Heather has worked on numerous process improvement initiatives including Lean In the Lab, 5S, and creating Standard Work and work cells within the lab setting. She is currently focusing on data mining for test utilization initiatives and productivity analysis as well as hospital wide Patient Safety Initiatives.
