Distinguished Presenters
Anne T. Daley, MS, CMQOE,
CSSBB,
CLC, MT, DLM
Senior Consultant
Chi Solutions, Inc.
Anne has over 30 years of diagnostic operations management experience in hospital and commercial outreach settings. Ms. Daley performs operational studies for Chi clients with a focus on system integration project management, process improvement, and quality management. Prior to Chi, she directed core and hospital laboratory technical operations for a leading integrated outreach laboratory and health system in the Southwest. Certified by the American Society for Quality as a Manager of Quality and Organizational Excellence and as a Six Sigma Black Belt, she has served on the Clinical Laboratory Management Association Board of Directors and performs various projects and committee work for the Clinical Laboratory Standards Institute. Ms. Daley holds an MS in Administrative Leadership from the University of Wisconsin, Milwaukee.
Nora L. Hess, MBA, MT(ASCP), PMP
Senior Consultant, Operations Management
Chi Solutions, Inc.
Nora has 20 years’ experience as a health care administrator, with particular expertise in strategic planning, process redesign, compliance, quality management, and cost reduction. Currently, she performs a variety of operational studies for Chi clients, including operations assessments, quality audits, lean design, acquisition due diligence and integration project management, and consolidation assessment and facilitation. Prior to Chi, Ms. Hess served as laboratory administrative director and compliance officer for a Florida health system, directing growth via acquisition and market penetration while improving costs and efficiency. An ASCP-certified medical technologist, Certified Healthcare Compliance Professional, and Project Management Professional, she received her MBA from the University of Sarasota.
