Accumen and Chi form a leading healthcare transformation company that provides end-to-end services and laboratory solutions in consulting, execution, utilization, and outreach support.  We partner with hospital and health system laboratories to set new standards of performance in clinical laboratory management—driving higher quality, patient safety, better service, and unprecedented value.  Accumen and Chi deliver results in laboratory operations, outreach, and patient blood management using a proven blueprint, innovative approach, and insight-driven proprietary technology to create healthier labs, healthier hospitals, and ultimately, healthier communities. Find out more at Accumen.com and ChiSolutionsInc.com.

Headquarters, Address, and Contact Information

  • a. Chi Solutions, an Accumen company 801 W. Ellsworth Road, Suite 202, Ann Arbor, MI 48108
  • Phone: 734.662.6363 –Toll Free: 800.860.5454
  • Website: ChiSolutionsInc.com
  • Contact: Mike Kachure, VP of Business Development, 734.662.6363 x 455

Brief Corporate History

Accumen and Chi have formed a powerful new team that is focused on improving the speed, accuracy, and efficiency of laboratories challenged by America’s new healthcare climate.

Accumen is a leading industry expert, partnering with hospitals and health systems to create high performing labs that improve quality, reduce cost, and enhance patient care. Most patient diagnoses are based on data from the laboratory. That’s why a high performing lab is so much more than a support service – it is a strategic component of your hospital’s value-based care model.
Our clients benefit from millions of dollars in reduced costs and improved customer service in a fraction of the time. At Accumen, we work side by side with our clients, dedicating ourselves to creating healthier labs, hospitals, and communities.

Chi Solutions, an Accumen company, focuses on delivering revenue growth, cost savings, and optimized operations for hospitals, health systems, and hospital-owned independent laboratories. Chi develops trusted relationships and strategic laboratory partnerships with our clients – that is why they come back to us again and again. Since 1983, over 80 percent of our revenue has come from repeat business or referrals.

Short Bio on Principal Officers

Jeff Osborne President & Chief Executive Officer. Mr. Osborne joined Accumen as President & CEO to lead the vision and execution of strategic solutions integral to assisting hospitals and health systems achieve exceptional performance in a dynamic healthcare environment. Prior to joining Accumen, he was Chief Performance Officer at Accenture and responsible for the company’s disciplined approach to performance excellence and delivering client quality. Additionally, Mr. Osborne was Chief Operating Officer for Accenture’s Business Process Outsourcing business managing client services including customer call centers, procurement and supply chain, health administration, insurance, and financial services. Mr. Osborne holds a B.S. degree in electrical engineering from Arizona State University.

Jim Brady Chief Operating Officer. Mr. Brady serves on the Executive Leadership Team (ELT) and is responsible for all process innovation and transformation across the company. Mr. Brady’s 25 years of operations experience includes leading global operations, quality/process excellence programs, and managing customer relationships. Prior to joining Accumen, Mr. Brady served as Vice President of Quality and Performance Excellence at Accenture and was responsible for leading/delivering innovative and progressive results-oriented best practices in business process solutions. Before joining Accenture, Mr. Brady served 20 years at Honeywell in a variety of roles with the most recent as Vice President of Integrated Supply Chain for the Aerospace Engines business and Chairman of the Aerospace Integrity and Compliance Council. Mr. Brady earned his B.S. from the Western International University and M.B.A. from the University of Phoenix.

Erin Lafferty Chief Financial Officer. Ms. Lafferty works with client teams to strategically identify savings opportunities and optimal financial outcomes for hospital based laboratories. Ms. Lafferty joined Accumen from PatientSafe Solutions, a start-up company focused on providing technology solutions to reduce medical errors, where she served as Vice President, Finance. Before joining PatientSafe, Ms. Lafferty served as the CFO of GenVault, a molecular biology start-up. Ms. Lafferty began her career as a CPA for Ernst & Young. Ms. Lafferty earned a M.B.A. from University of California, Los Angeles and a B.S. in Business Administration from the University of California, Berkeley.

Inventory of Software, and Areas of Expertise

Chi Solutions Listing of Recent Clients and Work Assignments

Chi Solutions Client and Customer Testimonials

Accumun Listing of Recent Clients and Work Assignments

Accumen Client and Customer Testimonials

Recent Press/News