View My Shopping Cart

Change Your Laboratory Working Culture

April 2009 FREE Special Report

Change Your Working Culture or Lose Your Medical Laboratory

♦ Download Your FREE Special Report Today! Simply Complete The Form Below ♦ 


If Lean and Six Sigma could be called hot management trends in the laboratory profession today, then a new challenge is hitting the radar screen for many laboratory directors and pathologists. “It involves the work culture in the lab—the attitudes of the med techs and lab staff—that often holds back the entire laboratory from achieving world-class performance, both clinically and operationally,” notes Jeff Smith, Vice-President of Leadership Development at Slone Partners, a Miami, Florida-based search firm that has a growing business with the laboratory profession. If you’re a lab director, pathologist, or lab manager interested in supporting positive cultural change in your laboratory, you’ll want to download this FREE Special Report featuring Jeff Smith.

This is a rare opportunity to get the inside secrets and strategies for reshaping your lab’s working culture into an energizing, can-do environment. Find out what the nation’s top-performing labs are doing to foster this kind of nurturing culture, and get ideas, tips and change models that you can put to work immediately in your laboratory. Download this FREE Special Report today and ensure your lab’s culture is one that promotes teamwork, accountability and productivity.

Jeff Smith

Jeff Smith

Jeffrey Smith is a well-known consultant on leadership development, and consults with laboratories across the U.S. on ways to enhance productivity and increase teamwork. He is Vice-President of Leadership Development for Slone Partners, and previous to that worked five years in HR and Operations for the growing Carillon Labs company.

Leo Serrano

Leo Serrano

Leo Serrano brings more than 40 years of administrative and technical lab experience. He is Director of Laboratory Services & Lean Initiatives at the Avera McKennan Hospital in Sioux Falls, SD.



 Table of Contents
  • Preface:  Change Your Working Culture or Lose Your Medical Laboratory pg. 3
  • Chapter 1. Defining Culture? pg. 4
  • Chapter 2. How to lead Baby Boomers, Gen-Xers and Millennials  pg. 13
  • Chapter 3. Create a Motivated and Engaged Workforce pg. 20
  • Chapter 4. Break Down the Silo Mentality pg. 26
  • Chapter 5. Deal with the Entitlement Mentality pg. 29
  • Chapter 6. Strike the Right Balance between Operations and Sales pg. 32
  • Chapter 7. Retain the Right People pg. 37
  • Chapter 8. Create a CEO of your Department Philosophy pg. 42


  • A-1 About DARK Daily pg. 46
  • A-2 About The Dark Intelligence Group, Inc. and THE DARK REPORT pg. 47
  • A-3 About the Executive War College on Laboratory and Pathology Management  pg. 48
  • A-4 About Robert L. Michel pg. 50
  • A-5 About Jeffrey M. Smith  pg. 53
  • A-6 About Linda Richards pg. 54
  • A-7 Additional Learning Resources  pg. 55
  • Terms Of Use  pg. 56


 Download your FREE Special Report today and you’ll
also receive a free subscription to DARK Daily!

Change Your Working Culture Before It's Too Late

Copyright © 2017-2019 the Dark Intelligence Group, Inc. All rights reserved. Reproduction in whole or part without permission is prohibited. We Value Your Privacy! The Dark Intelligence Group will never sell, rent or otherwise abuse your email address. It will be used solely for the purpose of sending you the Dark Daily newsletter and updates about the Dark Daily. Should you wish to unsubscribe at any time, instructions are included with each email for immediate removal from the Dark Daily newsletter subscriber file.