Sprick, Stegall and Associates, LLC
Headquarters, Address, and Contact Information:
Current Information:
Sprick, Stegall & Associates specialize in management consulting solutions that help clinical laboratories improve.
Sprick, Stegall, and Associates, LLC
Ohio Office
Susan Stegall
Voice: 330-337-6664
Cellular: 234-567-0418
Fax: 330-319-8155
Email: susan.stegall@sprickstegall.com
Website: http://www.sprickstegall.com
LinkedIn: http://www.linkedin.com/in/susanstegall
Blog: http://www.sprickstegall.com/blog-the-laboratory-strategy-space
North Carolina Office
Leslie Sprick
Voice: 704-596-1861
Cellular: 704-281-0027
Fax: 805-669-4389
Email: leslie.sprick@sprickstegall.com
Website: http://www.sprickstegall.com
LinkedIn: http://www.linkedin.com/in/lesliesprick
Blog: http://www.sprickstegall.com/blog-the-laboratory-strategy-space
Brief Corporate History:
Sprick, Stegall and Associates, LLC was founded in 2001; the company began doing business as Sprick, Stegall & Associates, LLC in 2002. The two business partners’ mission is to help clinical laboratories improve.
SS&A, LLC has been in business for 8 years as of April 2009; the company focuses primarily on hospital-based laboratory operations but does some work for various off-site regional and independent laboratories, clinical trials laboratories, and HMO-operated laboratories. One-hundred percent of our management consulting business is focused on the laboratory industry. We are privately owned, with two partners and no employees. We are not under the control of any other organization or entity.
Short Bio on Principal Officers and Consultants
Susan Stegall, Managing Partner
Prior to forming her own company in 2001, Ms. Stegall was Vice President of Consulting Serves at Chi Laboratory Systems, Inc., where she worked for eleven years. A seasoned laboratory professional, Ms. Stegall has participated in and directed a wide variety of consulting engagements including strategic planning, lean process improvement transformations, laboratory operational assessments, lab consolidations, regional integration planning, outreach business planning, and project management. Ms. Stegall has held a number of laboratory management positions where she has had profit/loss responsibilities along with leadership and management oversight of the administrative, operational, and sales/marketing sectors of laboratory operations. Ms. Stegall holds an MBA and MHSA from Arizona State University and a BS in Medical Technology from Mount Union College in Alliance, Ohio. She is affiliated with the following professional organizations: the Clinical Laboratory Management Association, the American Society of Clinical Pathologists, the American Society for Quality, and the American College of Healthcare Executives. She is Lean certified through the University of Michigan, College of Engineering, and a Certified Management Consultant through the Institute of Management Consulting, USA (IMC-USA). She holds a certificate of training completion (144 hours) for her Black Belt of Six Sigma Methodology from SixSigma.us; her Black Belt Certification project is underway and will be completed in 2009.
Leslie Sprick, Managing Partner
Leslie A. Sprick joined in partnership with Susan Stegall in November 2002. She previously served as Senior Director of Performance Management for the hospital group purchasing organization Premier, Inc. from 1998-2002. Before joining Premier, Ms. Sprick held the position of Director of Sales and Marketing for Presbyterian Laboratory Services, a large hospital-based laboratory in Charlotte, North Carolina, where she was responsible for the successful start-up of the reference laboratory program. Ms. Sprick is a national speaker and resource on legislative, management and competitive issues with the laboratory industry. Her extensive performance improvement and management experience over the past 23 years enables her to formulate solutions that may be implemented with a wide range of client types. Ms. Sprick is a graduate of the University of Missouri-Columbia and a registered medical technologist. She is affiliated with the Clinical Laboratory Management Association, the American Society of Clinical Pathologists, and the American Association of Healthcare Consultants. She is Lean certified through the University of Michigan, College of Engineering and Six Sigma Green Belt certified.
Skills and Areas of Expertise
Scope of Services
*Strategic Planning
*Business Planning-Laboratory Regionalization and Outreach
*Equipment Optimization Planning
*Facility Planning-Lean Designs and Traditional Designs
*Outreach Market Assessment, Growth, and Business Planning
*Operational Process Improvement-Lean Philosophy and Tool Set, Six Sigma Methodology and Tool Set, Change Management and Customized Training for Managers and Staff.
In addition, the two partners bring the following interpersonal skill set to each client encounter:
*Assertiveness and honesty
*Support and empathy
*Good communication skills – listening
*Style: Collaboration & learning vs. a tell and sell style
*Group process facilitation
SS&A’ approach to every consulting engagement involves the use of a well-defined management consulting approach and guiding principles:
*Proposal & Contracting
*Investigation / Discovery
*Findings / Recommendations / Implementations
*Value Summary and Project Closure
*Facilitation
*Engagement
*Honesty, Respect, and Integrity
*Ethics
*High Motivation
Our clients’ interests come first; we do not bid on projects that are beyond our scope of practice; we meet our customers’ timeline for project delivery, and the SS&A partner that sells the engagement, directs and works the actual project ensuring each and every client value for their consulting investment.
Listing of Recent Clients and Work Assignments
Sprick, Stegall & Associates, LLC 2008 Client List
Alverno Clinical Laboratories/Provena Health System, Chicago, Illinois
Project: Project Management: Resurrection Health Care—Laboratory Integration into the Alverno Clinical Laboratories Integrated System
Association of Physicians and Surgeons Clinic, Terre Haute, Indiana
Project: Reference Laboratory Analysis
Project: Business Planning and Implementation
Fairview Health Services, Minneapolis, MN
Project: Organization Structure Assessment for Laboratory Services at the University of Minnesota Medical Center, Fairview–University Campus
Geisinger Health System, Danville, Pennsylvania
Project: Outreach Market Opportunity Assessment and Business Planning
Geisinger Health System, Danville, Pennsylvania
Project: Lean Laboratory Transformation of a Histology Department
Geisinger Health System, Danville, Pennsylvania
Project: Lean Laboratory Facility Design of Anatomic Pathology
Haverford Healthcare Advisors
Project: Laboratory Operational Assessment
PhenoPath Laboratories, Seattle, WA
Project: Lean Kaizen Event
Sansum Clinic, Santa Barbara, California
Project: Negotiating a Laboratory Services Agreement
St. Jude Medical Center/St. Joseph Health System, Fullerton, California
Project: Focused Inreach Opportunity Assessment
Client and Customer Testimonials:
Recommendations for Leslie
Owner / Managing Partner
Sprick, Stegall & Associates, LLC
“I had the opportunity to recommend then hire Leslie and her staff to train our entire Sales & Marketing team (DPC, Inc now Siemens) on the concepts of Lean. Her training helped our team provide an added value service to laboratories. We use our training to help labs identify areas they where they could reduce costs, do more with less, and improve patient care all at the same time. Her extensive subject matter expertise and knowledge of the hospital and lab market provided our team confidence in sharing these concepts to an audience just learning about Lean. I highly recommend Sprick, Stegall, & Associates. Ronnie L. Davis Former Sales Training Manager with Diagnostic Products Corporation, Inc.”
March 5, 2009
Top qualities: Great Results, Personable, Expert
Ronnie Davis
hired Leslie as a Business Consultant in 2005, and hired Leslie more than once
“Leslie was engaged as a consultant to Lean the department which I was supervising. I appreciated her detailed explanation and the guidelines she provided for us to successfully complete the project. She worked right along side of us throughout the two weeks and continued to provide directions, which could be easily followed. At the end of the engagement, the department was achieving the goals and objectives that had been clearly communicated at the beginning. I would recommend Leslie for future opportunities whenever the need arises.”
February 25, 2009
Edward Reeping, Director of Marketing & Sales, Fairview Diagnostic Laboratories
worked directly with Leslie at Sprick, Stegall & Associates
“Leslie and her company were very helpful during our decision process regarding an in-house laboratory. The financial information Leslie presented was critical to making a proper decision.”
February 24, 2009
Top qualities: Personable, Expert, On Time
Mike Fouty
hired Leslie as a Business Consultant in 2008
“Leslie is a hard working consultant who produces an excellent product with concise “do-able” recommendations. She is down to earth and easy to work with and is able to access quickly your particular situation. She is a wonderful person to work with.”
February 24, 2009
Top qualities: Great Results, Expert, High Integrity
Priscilla Cherry
hired Leslie as a Business Consultant in 2008
“Leslie is thoughtful, pleasant and hardworking. In all her business relationships, she is ethical and straightforward with her proposals or solutions. I have been a colleague of Leslie’s for over 10 years and her talents and experience in the lab industry show in the quality and breadth of her work. I would highly recommend Leslie to anyone looking to improve the productivity and financial standing of a laboratory.”
February 22, 2009
Kathy Murray, Operation Director, Carilion Labs
worked with Leslie at Sprick, Stegall & Associates
“We hired Sprick and Stegall as LEAN consultants for our Anatomic Pathology Lab. Leslie has great knowledge of LEAN concepts and was able to guide our team to identify and address many issues in our lab. Leslie is a very detail-oriented and strong leader. Implementing change is never easy but Leslie was able to negotiate and assist in bringing the team along even at the most difficult and challenging times. I truly appreciated her assistance in managing the team. She creatively thinks out of the box and encourages the team to initiate root-cause analysis of identified wastes. Our lab has improved turn-around-time and physician satisfaction as a result of our LEANing the lab. We continue to apply the LEAN concepts and continue to reap the benefits of what Leslie was able to teach us.”
February 22, 2009
Top qualities: Great Results, Expert, Creative
Sandy Mullay
hired Leslie as a Business Consultant in 2008
“Leslie headed up a project for the lab services division which broke new ground in the lab industry. She set up and managed the project that was to have trial sites examine the financial, operational and clinical benefits of standardization of the laboratory across all product categories. The project outcomes were utilized in the Premier contracting process taking it to a new level not yet seen in the GPO product contracting business.”
February 20, 2009
Bonnie Streeter, Product Manager, Premier, Inc.
worked with Leslie at Sprick, Stegall & Associates
“Leslie is a bright and talented manager who utilized her technical background, drive, and self-motivation to drive her business. As a manager and leader in her organization, I witnessed Leslie’s outstanding professionalism, work ethic, and personal ethics first hand. I have not worked with Leslie in her present business but knowing her background I would recommend her as I am sure she would meet and exceed any organizations expectations.”
February 20, 2009
Tony Porcelli, Hospital Representative, ARUP Laboratories, Inc.
was a consultant or contractor to Leslie at Sprick, Stegall & Associates
“Leslie provides the energy and dynamic understanding of the clinical laboratory arena to position your company or institution in the mainstream of progress. When Leslie consults with you, she provides a framework to carry forward your objectives as well as the metrics to measure your success. Bernie Henry, Vice President Human Resources, Alverno Clinical Laboratories, LLC.”
February 20, 2009
Top qualities: Great Results, High Integrity, Creative
Bernard H. Henry
hired Leslie as a Business Consultant in 2007, and hired Leslie more than once
“I have been involved in process management for 6 years. I found Leslie’s work at the lab quality confab refreshing and gave me some new ideas to help refocus my laboratory. She is a knowledgeable resource I would use again.”
February 19, 2009
Top qualities: Great Results, Expert, Creative
David Ricketts
hired Leslie as a Business Consultant in 2008
Recommendations for Susan
Owner / Managing Partner
Sprick, Stegall & Associates, LLC
“Susan has worked on a number of projects including a LEAN boot camp and a “train the trainers” session specifically developed for Alverno and has managed several highly visible strategic projects involving multiple systems. Susan is trustworthy, extremely knowledgeable, works well within the political environment, works effectively as a teammate or a team leader as the situation requires. She is always available after the completion of the project to support and brainstorm as the project implementation evolves. I would be happy to answer any specific questions you might have. Cheryl Vance President/CEO Alverno Clinical Laboratories”
March 16, 2009
Top qualities: Great Results, Expert, High Integrity
Cheryl Vance
hired Susan as a Health Care in 2003, and hired Susan more than once
“My company (PhenoPath Laboratories) hired Susan Stegall to do a LEAN project for our laboratory, and she was phenomenal, and the results were too. I recommend her highly without any reservations whatsoever.”
February 16, 2009
Top qualities: Great Results, Expert, High Integrity
Gown, Allen
hired Susan as a Consultant in 2008
“Susan and her team delivered excellent results, on-time, and on-budget. Highly recommended.”
February 15, 2009
Top qualities: Personable, Expert, High Integrity
Ronald Paulus
hired Susan as a Business Consultant in 2008
“Sue’s firm was hired to teach Lean Manufacturing Principles to our laboratory staff and help start process improvement projects.”
February 14, 2009
Top qualities: Great Results, Expert, On Time
Geof O’Connor
hired Susan as a Business Consultant in 2005
“Sue and I worked together on the RHC to Alverno Clinical Laboratory consolidation project. Sue is attentive, a consummate professional and a credit to her organization and above all, a pleasure to have done business with. I recommend her services and her company.”
February 13, 2009
David R. Durbin, BSHA, PMP, Project Manager Consultant, Resurrection Health Care
was with another company when working with Susan at Sprick, Stegall & Associates, LLC
“SS&A team members understand laboratories and healthcare dynamics. They delivered everything we asked for, with work that is persuasive and professional. I can give no higher marks.”
– John Waugh, Director, System Laboratory Operations, Henry Ford Health System
