Chi Solutions, Inc.

Chi Solutions, Inc.
903 Airport Drive, Suite 3
Ann Arbor, MI 48108
(800) 860-5454
http://www.chisolutionsinc.com/

As the leader in laboratory consulting and management since 1983, Chi sets the industry standard for strategic guidance, optimization of operations, outreach support, and management services. The depth and breadth of our offerings supersede those of any other consulting firm in our industry. But our longevity and experience are only part of the story. Our reputation is paramount. Chi has been the undisputed thought leader in strategic planning and optimization of operations for over two decades.

Bios:

KATHLEEN A. MURPHY, PhD, President of Chi Solutions, Inc., has over twenty-five years of progressively responsible experience in management and consulting in laboratories and imaging centers. Dr. Murphy has been with Chi since 1994 and was promoted to President in 2005 after serving in various roles as Vice President over the management services and consulting divisions. As Chi’s senior executive, she provides oversight for the more complex operations and outreach consulting and management engagements. Dr. Murphy’s personal passion is helping hospitals compete and win against independent laboratories and imaging centers. She is a noted national speaker and author on the topics of operations improvement, outreach trends, and laboratory accreditation.

EARL C. BUCK, MT(ASCP), Vice President of Chi Solutions, Inc., has thirty-five years’ experience in the clinical laboratory industry, with particular emphasis on regional laboratory integration, creation of core laboratory operations, business development, and growth in regional markets. As Vice President, he provides executive oversight for client engagements to ensure the delivery of exceptional services to Chi’s clients. Mr. Buck is a certified Six Sigma Black Belt, with application experience in both hospital and commercial laboratory settings. Additionally, he is a past President of the Clinical Laboratory Management Association (CLMA) and served on its Board of Directors for 12 years.

Skills and Areas of Expertise:

Please visit http://www.chisolutionsinc.com/ for more details.

Strategic Options

Setting a strategic direction and priorities to achieve our goals is a challenge we all face. When it comes to evaluating your options for key revenue-producing diagnostic services such as laboratory and imaging, having an objective, outside party involved can be beneficial. Our most common requests for options analyses are listed below. We typically explore several options at a high level and then conduct a detailed analysis of one or two selected options.

• Mergers and Acquisitions

• Consolidations and Integration

• Outreach

• Business Optimization

• Facility Design

• Structure and Governance

Based on 25 years of experience in the industry, Chi can share options that have worked elsewhere and define the common characteristics of successful models. We analyze each option from a balanced scorecard perspective to determine the financial, service, efficiency, and workforce impacts. Our approach offers the customization needed to implement these industry best practices in your laboratory.

Outreach Support

Chi has been the undisputed industry leader in outreach strategy and implementation for over two decades. Our company was founded on the premise that hospitals can compete with independent laboratories and imaging centers, win market share, and contribute to the overall profitability of the organization. A summary and description of our key consulting offerings for outreach can be found below:

• Strategy

• Market Opportunity Assessment

• Capability Assessment

• Profitability Analysis

• Implementation Planning

Outsourced management is not a prerequisite to consulting. Many of our clients have taken our advice and become very successful on their own. Sometimes we develop a synergy with our clients and collectively decide to develop a long-term partnership where the management of the business is outsourced to Chi. We are so confident in our numbers that we guarantee our results. We welcome the opportunity to customize our services based on your needs.

Operations Improvement

We have a reputation for expertise in cost reduction, efficiency, service, and quality.  We believe that there is room for improvement in every organization, even those that are running with great efficiency.  After making an initial assessment, we will help you identify, plan, and implement strategies to optimize your operations. More importantly, we will give you the tools to make sure that you can track your progress and ensure sustainable results and continuous improvements over time.

• Optimization of Cost, Efficiency, Service, and Quality

• Regulatory Assessment and Remediation

• Tools for Sustainable Improvement

o Lean Six Sigma

o Benchmarking Subscription Service

o Relative Value Unit Subscription Service

Whether your issues involve staffing, technology, quality, or financial performance, Chi will help you become a more successful operation. We stand by our recommendations and are ready to help you implement customized options to improve your operations.

Lean Six Sigma

At Chi, we have incorporated the knowledge of experts who can adapt Lean Six Sigma best practices from manufacturing and transactional industries to the clinical laboratory, hospital, and healthcare environments. We can give you the flexibility to solve specific process problems or to roll out a sustainable Lean Six Sigma program in any area, including:

• Lean Outreach

• Lean Facility Design

By educating leadership, training staff to be Lean Six Sigma Green Belts or Black Belts, demonstrating the use of tools and knowledge, and facilitating repeated Kaizen/Lean events, we have created a breakthrough Lean Six Sigma program that helps you implement a culture focused on continuous improvement of quality, customer service, financial performance, and work culture.  We will work with you to create Lean Six Sigma offerings that are tailored to meet the specific needs of your organization.

Outsourced Management Services

Given the difficulty in attracting and maintaining good executives, managers, and leaders, outsourcing in healthcare has become a mainstream strategy. At Chi, we make the process seamless by integrating ourselves into your organization.  We provide outsourced management for many disciplines including laboratory, imaging, and an integrated platform of ancillary services.

• General Management: Provision of executive leadership for one or more service lines within a hospital, healthcare system, or for-profit facility.

• Outreach Management:

o Operations Management: Provision of outreach manager responsible for all outreach infrastructure including PSCs, logistics, IT, registration, specimen processing, client services, reporting, billing, and compliance.

o Sales Management: Provision of sales representatives and sales management for outreach.

Experience has taught us that the best outcomes are achieved when we manage both sales and operations of outreach programs. Sustained growth is dependent on a competitive service offering to maintain the customer base combined with new sales growth. We are so confident in our ability to generate impressive results that we will put our retainer at-risk.